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SUMMARY:CCI France Chine Event: Unified Customer Experience & Management Workshop - The Next Level of Retail
DTSTART:20230223T113000
DTEND:20230223T130000
UID:1488
DTSTAMP:20260425T210611
LOCATION:CCI FRANCE CHINE Shanghai Office, 2/F Mayfair Tower, 83 Fu Min Road, Shanghai, China
DESCRIPTION:\n\n\n\nIntroduction\n\nThe retail industry has undergone several major transformations, challenges, and disruptions during the past 20 years. Several external factors shaped this transformation such as macroeconomic conditions, demographic changes, evolutions in consumer behaviour and the democratisation of new technologies.\n\n \n\nThe pandemic added fuel to the fire. How to manage your business during the post-pandemic time? How to stay competitive in this rapidly changing world? “Unified Customer Experience & Management” is the answer. \n\n                                              \n\nAgenda :\n\n\n	18:30 - 19:00: Registration\n	19:00 - 19:45: Presentation - Unified Customer Experience & Management\n	\n		Digital Strategy and Innovation\n		Unified Customer Experience and Management\n		Case Study and Inspirations\n	\n	\n\n\n \n\n\n	Keypoints to be addressed: \n\n	\n		How to reboot your customer growth after covid\n		How to evolve your customer services to the next level\n		How to create an immersive customer experience through the brand atmosphere\n		How to acquire new customers from the new media\n		How to re-activate customers and increase purchase conversion through the private sphere operation\n		More topics…\n	\n	\n\n\n \n\n\n	19:45 - 20:00: Q & A\n	20:00 - 20:30: Networking \n\n\n \n\nDate: Thursday, 23 February \nTime: 6:30 pm to 8:00 pm\nEvent Format: In-person + Webinar\nFees: Audencia Alumni & CCI FRANCE CHINE Member: Free\nLanguage: English\nVenue: CCI FRANCE CHINE Shanghai Office, 2/F Mayfair Tower, 83 Fu Min Road, Shanghai, China     \nWebinar: The connection information will be sent by email after registration\nRegistration: Scan the QR code below or click here\n\n
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DESCRIPTION:CCI France Chine Event: Unified Customer Experience & Management Workshop - The Next Level of Retail
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